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FAQ

General

Is it mandatory to create a Jocose.in account to shop?

Yes, it is necessary to create a Jocose.in account to shop on this site. The process of creating an account shouldn’t take more than a couple of minutes. Your Jocose.in account will allow you to track your orders, receive the status of your orders via email as well as remain notified on exclusive offers, newsletters and much more.

How do I create a Jocose.in account?

Simply click join the top of the page and enter your details under Register.

What if I forget my password?

If you have forgotten the password of your Jocose.in account, click on the “FORGOT YOUR PASSWORD?” a link next to the “LOGIN” button. Clicking it will redirect you to a new page where you will be required to enter the registered email id of your Jocose.in account. After clicking “SUBMIT”, an email with a link to reset your password will be sent to the registered email id. Kindly follow the instructions on this email to create a new password for your Jocose.in account.

How do I choose the correct size?

  • You can view the sizing information of a product by clicking on the Know your size link just above the size options on the product’s page. This link will open a specific size chart for the selected product’s category.
  • Our size charts have predefined sizes depending on the type of product.

What do I do if a product is not available in my size or preferred colour?

If a particular product is not available in your size or your preferred color, you can choose to be notified when we bring it back in our stock. If you are logged on to our website as a User, your email id will be prefilled in the email text area, else you will need to enter your email id to be notified. We will email you as soon as the product is back in stock.

Payment

What are the modes of payment available on the website?

  • You can make a payment via Credit Cards, Debit Cards or Net Banking.
  • You may also choose to pay via Cash on Delivery. In this mode the payment is made at the time of the delivery of your order. However, there is a convenience charge associated with it.

How do I make a payment if the Cash on Delivery option is not available on my address/PIN code?

If the Cash on Delivery payment option is not available on your address/PIN code you can always make a payment via Credit Card, Debit Card or Net Banking.

Is it safe to shop online using my Debit card or Credit Card?

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use the Razorpay payment gateway. So you can rest assured about the mode of payment you choose.

What is the process for making a Cash on Delivery purchase?

It’s simple! You just have to choose the Cash on Delivery option on the Payment page. Once you have placed your order we might call, email, or sent a Whatsapp message for confirmation.

Shipping

When will I receive my order?

We take utmost care to deliver your order within the committed timelines. The date of delivery depends on your destination PIN code which is shared on the Thank You page and the order related emails and SMS.

If I buy multiple products in one order, will I receive all of them in a single package?

In most of the cases, you will receive your order in a single package. However, if there are bulky items or a particular product is not available with us (which is a rare possibility), you might receive your order in multiple packages.

How do I check the status of my order?

  • We update our customers via emails at every step with the status of their orders.
  • You can also check the status of your order at any time by logging into the My Account section. It also has a courier tracking number that can be used to track the status of your order at our courier partner’s website. Please note that it may take up to 24 hours for the order status to be updated on our courier partner’s website.

How much time is required to ship my order?

  • Usually we ship your order within 48 hours after the order is placed but sometimes it varies.

Returns

Can I return my order?

Yes, you can return your order you can check our return policy guidelines- Read here

How much time does the return and refund process take?

Please read our return policy for that- Read here

If I wish to return an ordered product, is a doorstep pick-up available?

Doorstep pick-up is available depending on the PIN code of the address given.

Can I return the product after using it?

It varies from product o product please check our return policy for that- Read here.

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